1.0NewCitieshttps://newcities.org/fr/Christina Steinmayrhttps://newcities.org/fr/author/christina/rich600338<blockquote class="wp-embedded-content" data-secret="1FsHAIaS4z"><a href="https://newcities.org/fr/perspectives-how-ai-and-social-media-data-can-help-build-citizen-centric-cities/">How AI and Social Media Data Can Help Build Citizen-Centric Cities</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://newcities.org/fr/perspectives-how-ai-and-social-media-data-can-help-build-citizen-centric-cities/embed/#?secret=1FsHAIaS4z" width="600" height="338" title="« How AI and Social Media Data Can Help Build Citizen-Centric Cities » — NewCities" data-secret="1FsHAIaS4z" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /*! This file is auto-generated */ !function(c,l){"use strict";var e=!1,o=!1;if(l.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(/[^a-zA-Z0-9]/.test(t.secret));else{for(var r,s,a,i=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),n=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),o=0;o<n.length;o++)n[o].style.display="none";for(o=0;o<i.length;o++)if(r=i[o],e.source!==r.contentWindow);else{if(r.removeAttribute("style"),"height"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if("link"===t.message)if(s=l.createElement("a"),a=l.createElement("a"),s.href=r.getAttribute("src"),a.href=t.value,a.host===s.host)if(l.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener("message",c.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",t,!1),c.addEventListener("load",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf("MSIE 10"),a=!!navigator.userAgent.match(/Trident.*rv:11\./),i=l.querySelectorAll("iframe.wp-embedded-content"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute("data-secret")))r=Math.random().toString(36).substr(2,10),t.src+="#?secret="+r,t.setAttribute("data-secret",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute("security"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:"ready",secret:r},"*")}}}}(window,document); </script> https://newcities.org/wp-content/uploads/2017/05/ndzqlkiacsi-yolanda-sun.jpg18481224Earlier in 2017, a video showing a passenger being dragged off a United Airlines flight sparked a massive social media campaign against United. The feedback on social platforms was so negative and so widespread the company lost hundreds of millions of dollars in market valuation in less than a week. But what lessons could this…